Frequently Asked Questions

Can I purchase an account as a legal entity?
Sure, just send a request to hello@cutoutbox.com

 

What plan should I choose?
Let us describe in more detail who each plan is designed for and what it includes.

The Free plan is a great starting point to get acquainted with the site and get the opportunity to use our free assets. Ambient shadows included.
The Basic plan is suitable for freelancers and novice artists. You will have access to a considerable library of people cutouts and will be able to fill your projects with excellent cutouts without any problems.
The Standard plan is suitable for experienced freelancers and small studios who are working on the exclusivity of their product. You will get more megabytes for download and full access to the entire content of the site.
For convenience and to save time, you get cutouts with ambient and direct light shadows.

The Gold plan provides unlimited access to the full CUTOUTBOX.COM library library for three years. All future updates included.
By The Piece is suitable for users who want to purchase an item permanently.
Item - object in the original resolution + regular + shadow (if available).
After downloading, the object will be available in the downloaded section for the entire lifetime of the resource and will be highlighted in green in the library.

 

If you have an active subscription and purchased items - you will download items on a subscription basis until the subscription limit expires. When it happens, "By The Piece" downloading mode will be activated.

 

 

What is the difference between monthly and annual billing options?
Yearly plans are more profitable as you get a discounted rate for paying for 12 months up-front.

 

What payment methods do you accept?
We accept Visa, MasterCard, Bitcoin, USDT TRC20, Etherium, ЮMoney, Mir, GPay, СБП

 

Can I cancel my Subscription so it doesn't automatically renew?
Yes, you can cancel your subscription any time and prevent its automatic renewal. Go to your account - choose "Billing history" tab, then just click "Remove".

 

Micropayment against payment for the service plan.

After payment for the service plan the payment system will block the sum of up to 10 cents on your card. It is necessary to link your card to the subscription system. The amount will be unlocked within one minute after blocking.

 

Instruction. Payment using your bank card over the Internet.

You will be redirected to the page with the information about your order. On this page you can also enter a coupon code, if available.

Then you need to select the VISA / MASTERCARD payment option and click the “Next” option.

On the next page you need to have a look at and accept the license agreement in order to go to the special secure payment page of the PayPal/Freekassa processing system.

On the payment page there will be the order number and the amount of payment. To pay you need to enter your card details on the secure authorization page of the bank.

To pay, you must enter the card details: number, name of the holder, expiration date and a three-digit security code.

Three-digit security code (CVV2 for VISA, CVC2 for MasterCard) is the three digits on the back of the card.

Please pay attention that the amount withdrawn from your card may slightly differ from the amount indicated in the tariff plan. It can happen if you use a card with a currency other than USD and it depends on the exchange rate of your bank.

If your card supports 3-D Secure, you will be asked to go through the system with a standard one-minute procedure of verificating the card owner on your bank page (the bank that issued you the card).

After the payment is made, the payment confirmation will be sent to the email you specified, and your account will be switched to the paid tariff plan.

You can always download a PDF invoice in the “Billing history” section.

We accept payments by the following credit cards: Visa, MasterCard, Bitcoin, USDT TRC20, Etherium, ЮMoney, Mir, GPay, СБП

Payments by bank cards are made with the help of PayPal / Freekassa electronic payment system. The payment page of the PayPal / Freekassa system meets all data transmission security requirements (PCI DSS Level 1). All the confidential data is stored in the encrypted form and resistant to cracking as much as possible.
We do not provide refunds to users, except the case specified in point 6.3.1 of the User Agreement. You can look at it at the following link: cutoutbox.com/terms

 

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